Some Predictions for Auto Insurance in 2018

The CEO of telematics company TrueMotion recently predicted that 2018 would see some changes in the auto insurance industry. He predicts that customer experience will become paramount for insurance companies, likely meaning a change in claims, among other things. Carriers will increase their use of usage-based insurance and mobile telematics. And “consumers, regulators, and insurers” will do more to try to reduce distracted driving. He also questions the timeframe in which connected and self-driving cars would hit the market, but predicts that auto insurers will begin looking to smartphone data to begin obtaining information about vehicle behavior.

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