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Artificial Intelligence: Not Just for Driving

Could artificial intelligence be coming to an insurance company near you? Some insurers are beginning to explore the use of “chatbots” and other forms of AI to assist in the claims and underwriting process. In the auto claims context, a bot could be used to connect to the electronic devices in a connected car and transmit information directly to the insurer. It could also be used to...

The Potential Value of Telematics in Insurance Claims Handling

Through vehicle telematics, data on a wide variety of driving behaviors (acceleration, deceleration, braking, and more) can be obtained through the vehicle’s engine control units (ECUs). Such data is already being used by insurers in pricing and underwriting, but the new frontier for telematics could be claims handling. According to Donald Light, the director of Celent’s...