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Artificial Intelligence: Not Just for Driving

Could artificial intelligence be coming to an insurance company near you? Some insurers are beginning to explore the use of “chatbots” and other forms of AI to assist in the claims and underwriting process. In the auto claims context, a bot could be used to connect to the electronic devices in a connected car and transmit information directly to the insurer. It could also be used to...

NY DFS Proposes New Reg for Auto Insurers

The New York State Department of Financial Services (DFS) has released a proposed regulation aimed at prohibiting the use of education and occupation as underwriting criteria.  The proposal comes after a DFS investigation found some auto insurers in New York use a driver’s education level and/or occupational status as an underwriting factor, landing those drivers in a less-favorable...